Bad day at the Toyota Dealership

I went to the Cobb County Toyota Dealership today. Well, I did the right thing and I called first and told them that my car has been dead every morning this week, what should I do? They said:

“Bring it on in now if you can, your under warranty and we’ll just switch out your battery. It probably sat on the lot for too long or something. Should only take around 25 minutes.”

Hey, the dealership is right around the corner from work, sounds great right? I’ll just hurry and go before my meeting in an hour.

So I got it in there and they took it back and told me to sit in the lobby. If I don’t have a clock visible I tend to loose track of it, but I did win 4 games of sudoku. I look at my phone and an hour had past. My meeting had started. I was still sitting in the bloody lobby at the Toyota Dealership! I go to the front desk and ask them, where is my car? Lady can’t find any information about my car. She’s walking to the back and she tells me that they are checking my breaks right now. I’m looking at her puzzled and I walk back to where they are fixing all the Toyota’s and saw mine all the way in the back with the wheels off, the doors off, way up high on those .. those .. you know, LIFTER THINGS and I see a tech come around the corner. I asked him what the hell he was doing with my car all taken apart??? This was supposed to be a 25 minute battery change. Ummm .. ummmmm. Some old guy comes around the corner, tells me they will get it put back together and put me on my way. On my way was an hour ago at this point. I had already been at the dealership for an hour and a half. I walk back to the lobby in tears, thinking the worst about this meeting I’m supposed to be at, my actual job since I told everyone I’d be back in 30 minutes, and my car was in a million pieces. Ugh. In another 15 minutes they had my car out to me. How many screws and bolts did they forgot to put on getting it together so fast? When I opened my door the first thing was the panels on the drivers side were all hanging down and the panel on the bottom was completely gone. There was a nice greasy black stain right on the passengers seat. Still in tears the guy that drove my car out said:

Um, well, we don’t have clips to fix that so you’ll have to come back. I’m not sure about your battery …

Fine, Fine. Give me my brand fucking new car where the inside is in pieces and the seat looks like something my Dad would have done before taking his shower after being in the shop all day.

I had to call the cops on my neighbors again due the blaring bass music vibrating my house.

  • Brett

    Now that’s some crap. You should make these people pay you back for their incompetence. That’s just inexcusable.

    Reply